De-escalation eLearning series

This course provides an overview of what de-escalation is and explores why it is so important in customer facing roles. The course also looks at how to prevent escalation and then works through how to respond to aggressive behaviour. 

The De-escalation eLearning Series is based around culturally safe and appropriate responses to potentially threatening or aggressive behaviour. This will help you to be able to identify and de-escalate behaviour that could spiral out of control in situations where such behaviour would be a danger to you, the person or any bystanders.